Making a listing impression
Types of product knowledge
Offer practical experiences
Making a listing impression
Types of product knowledge
Offer practical experiences
Making a listing impression
Types of product knowledge
Offer practical experiences
Making a listing impression
Types of product knowledge
Offer practical experiences
Making a listing impression
Types of product knowledge
Offer practical experiences
Making a listing impression
Types of product knowledge
Offer practical experiences
Limited-time savings
Value-added service bundles
Suitable for new projects
Limited-time savings
Value-added service bundles
Suitable for new projects
Limited-time savings
Value-added service bundles
Suitable for new projects
Limited-time savings
Value-added service bundles
Suitable for new projects
Discover how we help brands build impactful digital experiences through strategy, design and development.
Hacked website repair and malware removal for WordPress, Joomla, PHP and other open-source websites.
If your website has been hacked, infected with malware, redirecting visitors, showing Google security warnings or behaving abnormally, we can help investigate the problem, remove malicious content and recover the website.
Investigate the compromise, clean malicious changes, restore normal operation and reduce the risk of reinfection.
Malicious redirect
Suspicious PHP files
Unknown administrator
We help identify what appears to have been affected, remove identified malware and unauthorised changes, repair affected areas and review common entry points that may have contributed to the website becoming compromised.
Depending on the problem, this may involve website files, the CMS, database, administrator accounts, plugins or extensions, hosting configuration and related website access.
A hacked website does not always display an obvious “hacked” message. Sometimes the first sign is unusual website behaviour, unexpected content or warnings from Google or web browsers.
Your website unexpectedly redirects visitors to scam, advertising, gambling or unfamiliar websites. These malicious redirects may affect mobile users, visitors arriving from Google, first-time visitors or specific pages.
Google or web browsers may display security warnings such as “Deceptive Site Ahead”, “This Site May Be Hacked” or other Google Safe Browsing alerts, potentially preventing visitors from accessing your website.
Your website may contain injected spam pages, Japanese keyword spam, casino or gambling content, suspicious links or fake product pages. These may appear in Google Search results even when they are not visible through your website's normal navigation.
The website was cleaned previously, but malware, suspicious files or unwanted changes continue to return.
You discover unfamiliar administrator, CMS or privileged user accounts that you did not create.
Your website layout, content, homepage, files or functionality suddenly changes without explanation.
Your website may have been compromised. Early investigation can help identify affected areas and determine the appropriate recovery approach.
Our recovery process focuses on restoring your website, removing malicious code and identifying likely causes of compromise so the same problem is less likely to return.
Review the website, CMS, affected files, administrator access and relevant hosting environment to identify visible signs of compromise, affected areas and likely entry points.
Website & PHP files
CMS admin accounts
Database & configuration
Logs, backups & hosting
Plugins, themes & modules
Remove identified malware, malicious files, backdoors, injected content and unauthorised changes where found.
Malware & injected scripts
Backdoors & redirects
Spam pages & SEO spam
Unknown administrators
Suspicious scheduled tasks
Repair affected files and configuration, restore legitimate content where appropriate, remove unwanted changes and help return the website to normal operation.
Repair damaged files
Restore legitimate content
Correct configuration
Resolve redirect issues
Verify front & back end
Once the website has been cleaned and recovered, we apply practical security measures to address identified weaknesses and reduce the risk of reinfection.
Security Hardening — Review and strengthen relevant website configurations, access controls and permissions.
Vulnerability Remediation — Update or address vulnerable CMS components, plugins, extensions and custom code where appropriate.
Credential & Access Security — Review compromised accounts and recommend or perform necessary credential resets.
Firewall & WAF Protection — Review existing protection and recommend suitable improvements where applicable.
Backup & Recovery Readiness — Review available backup arrangements and recommend improvements to support future recovery.
The specific measures performed depend on the website environment, assessment findings and agreed recovery scope.
A hacked website may involve more than malicious files. The compromise can affect administrator accounts, databases, vulnerable components and even the hosting environment.
Vulnerable CMS & Components — Outdated CMS, plugins, extensions and insecure custom code.
Compromised Access & Credentials — Administrator accounts, passwords, FTP, SFTP, SSH and third-party access.
Malicious Files & Hidden Backdoors — Infected PHP files, unauthorised scripts and persistent backdoors.
Database & Content Manipulation — Malicious database injections, altered content and unauthorised changes.
Hosting & Server Configuration — Modified .htaccess files, malicious cron jobs and insecure hosting configurations.
Compromised Backups — Infected, outdated or unreliable backups that may complicate recovery.
A malware scanner may detect suspicious files, but effective recovery often requires investigating compromised access, hidden backdoors and vulnerable entry points that could allow another infection.
Recurring malware infections may indicate an unresolved vulnerability, hidden backdoor or compromised account. Removing infected files alone may not prevent reinfection if the underlying weakness remains.
A compromised website may silently redirect visitors to advertising, scam, gambling, phishing, malicious download or unrelated websites. Redirects may affect all visitors, or only mobile, first-time, Google, country-specific or selected-page traffic.
Google and web browsers may display warnings such as “Deceptive Site Ahead”, “This Site May Be Hacked”, “Dangerous Site” or other Safe Browsing alerts. The underlying compromise normally needs to be resolved before the relevant review process can be carried out.
Compromised websites can generate Japanese keyword spam, gambling or casino content, pharmaceutical pages, foreign-language pages, fake products, injected links and other SEO spam that may appear in Google without being visible in normal navigation.
Repeated infections? The underlying cause may still be present.
We commonly assist with compromised WordPress, Joomla, PHP applications and other open-source websites, depending on the application and condition of the codebase.
Malware, malicious plugins or themes, suspicious files, redirects, unauthorised admin accounts and recurring reinfection.
Malicious extensions, injected files, compromised administrator accounts, suspicious database content and website recovery.
Custom PHP websites and applications affected by malicious files, compromised code or unauthorised changes.
Send us the website URL and a brief description of the problem. We can assess whether it falls within our recovery scope.
In many cases, yes. Recovery depends on the severity of the compromise, website condition and available recovery resources.
If recovery is not practical, we recommend a safer alternative based on our findings.
These help determine whether a safe cleanup and recovery approach is practical.
A clean backup can make recovery easier, but many website owners discover during an incident that their backup situation is not as reliable as expected.
A missing clean backup does not automatically mean the website cannot be recovered. We can inspect the current website and determine whether a safe cleanup and recovery is practical.
Backups are unavailable
Backups are outdated
Backups are also infected
Automated backups have overwritten clean copies
The backup system was never properly configured
We can review both the website and relevant hosting environment where required, helping us look beyond visible symptoms when troubleshooting a compromise.
We work with WordPress, Joomla, PHP applications and other open-source website environments, including custom-built websites.
We help identify and remove malicious files, injected content, backdoors, redirects, suspicious administrator access and other unauthorised changes found during recovery work.
Where practical, we review vulnerable components, access controls, credentials and common entry points that may contribute to recurring compromises.
We explain what we find, what needs attention and what the practical next steps are without unnecessary technical jargon.
Where appropriate, Web Temple can continue supporting the website through maintenance, hosting, updates, Cloudflare/WAF configuration and related website management.
Helping you make informed decisions
Urgent hacked-website cases are prioritised for assessment. Response and recovery time depend on the severity of the compromise, website size, available access and complexity of the application.
Yes. We can review WordPress websites affected by malware, suspicious files, malicious plugins or themes, unauthorised accounts, redirects, injected content and recurring infections.
Yes. We can assess and recover compromised Joomla websites, including suspicious extensions, modified files, database injections and administrator account issues.
Yes, depending on the application and condition of the codebase. We can assess PHP-based websites and applications affected by malicious code, compromised files or unauthorised changes.
The underlying website problem must first be identified and resolved. Once the malicious content and affected areas have been addressed and appropriate recovery measures completed, the relevant Google review process can be carried out where applicable.
Yes. Malicious redirects are a common symptom of a compromised website. We can review the website to locate the affected components or likely source of the redirect and remove malicious changes where possible.
Recurring malware may indicate a hidden backdoor, vulnerable plugin or extension, compromised credentials or another unresolved entry point. In this situation, a deeper technical review of the website and relevant environment is normally required.
Yes. A clean backup is helpful but not always available. We can assess the current website and determine whether a practical cleanup and recovery approach is possible.
The cost depends on the website platform, size, severity of the compromise and the amount of assessment, cleanup and recovery work required.
We recommend carrying out a website recovery assessment before providing a recovery quotation.
Where applicable, the recovery process includes practical hardening measures and recommendations to reduce the likelihood of the same problem recurring.
Yes. You do not need to migrate your website to Web Temple before we can help.
Where the necessary access is available, we can work with your existing hosting environment during the recovery process.
Depending on the issue, we may require access to website files, the CMS, database, hosting control panel, logs or backups.
In some cases, assistance from your hosting provider may also be required for server-level access, account changes, backup restoration or other hosting-related actions.
