Last Updated : Oct 2025
Introduction
This Fees, Billing, and Payment Policy ("Policy") outlines the terms for payment, invoicing, and related processes for services provided by Web Temple ("We," "Us," "Our"). By using our services, you agree to the terms described in this Policy.
Service Fees
Pricing for services is detailed in your agreement, order confirmation, or invoice.
We reserve the right to revise pricing with 30 days notice.
All fees are billed in Malaysian Ringgit (MYR) for Malaysia and Singapore Dollars (SGD) for Singapore, unless otherwise stated.
Fees are exclusive of applicable taxes, including Malaysia Sales & Service Tax (SST), Singapore Goods & Services Tax (GST), or Value-Added Tax (VAT) in other jurisdictions, which will be added where required by law.
For Malaysia: All prices are exclusive of the Sales & Service Tax (SST) as required by the Royal Malaysian Customs Department. SST is chargeable to both Malaysian-registered and foreign companies when services are acquired for use within Malaysia. Services acquired for use outside Malaysia are not subject to SST.
Invoicing and Payment Terms
A Proforma Invoice will be issued initially for new service orders or renewals.
An official invoice will only be issued once payment for the Proforma Invoice is completed. This process helps avoid unnecessary cancellations and workload related to unpaid invoices.
Proforma Invoices for renewals will be sent 45 days prior to the service or subscription expiry date.
Three reminders will follow: 30 days, 15 days, and 7 days before the expiry date.
On the expiry date, a service or subscription expiration notice will be sent to inform you that the service has expired and may be terminated by us or our third-party vendors at any time.
After service termination, we may send a termination notice, including details of data deletion as per our data retention policy.
Data will be retained for 30 days post-termination, after which it will be permanently deleted.
If you wish to reactivate a terminated service, you must pay a reactivation fee or penalty. Fees vary depending on the service.
Accepted methods include:
Credit/Debit cards
Bank transfers
eWallets
Online payment gateways
Payment is due within 14 days of the Proforma Invoice date unless otherwise specified.
Late payments may incur penalties as described below.
Late Payments
A 1.5% late fee or MYR 50 / SGD 20, whichever is greater, may be applied for payments delayed beyond the due date.
Services may be suspended or terminated for non-payment at any time after the expiration date.
Access to data and services will be restored once all outstanding payments and renewal payments are cleared.
Accounts with unpaid balances beyond the expiry date or overdue period may be terminated at any time beyond this point. Account or service reactivation after termination is subject to reactivation and other relevant fees.
Refunds and Disputes
Refer to our Refund Policy for refund terms.
Disputes must be reported within 7 days of the invoice date.
Send disputes via Get in Touch Form with detailed information.
We will review and respond within 14 days.
Discounts and Promotions
Discounts or promotions are valid only for the initial term unless stated otherwise.
Renewals are subject to standard pricing.
Abuse of promotional offers may result in removal of discounts and account review.
Amendments
We may update this Policy at our sole discretion. Customers are advised to review this Policy on our website periodically to stay informed of any changes.
While not obligated, we may provide notifications of significant updates as a gesture of goodwill.
Contact Us
For questions or concerns about this Fees, Billing, and Payment Policy, contact us at:
Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to this Fees, Billing, and Payment Policy.