Last Updated : Nov 2025
Introduction
At Web Temple (“We,” “Us,” “Our”), we strive to deliver high-quality services. This Refund Policy outlines the conditions under which Refunds or Credit Notes (CN) may be issued. By using our services, you agree to the terms described in this policy.
Definitions: Refund vs Credit Note
A Refund refers to the return of the pro-rated unused portion of a prepaid service in actual cash (returned to the customer via the original payment method).
Refunds are only issued when specifically permitted under this policy or when required by law.
A Credit Note (CN) refers to the pro-rated unused portion of a prepaid service converted into store credit.
A CN:
Is not a cash refund
Can be used to purchase or renew any other Web Temple services
Is non-transferable unless explicitly approved
Must be used within the validity period stated on the CN
We reserve the right to issue a Credit Note instead of a cash Refund, unless a Refund is explicitly guaranteed in the service agreement.
Non-Refundable Services
The following are strictly non-refundable once processed, activated, or delivered:
Domain Services: Registrations, renewals, transfers
SSL certificates and other licensed/third-party services
Security, spam filter, scanning subscriptions
One-time setup fees, one-time development, consultancy, or custom work
Completed subscription terms where service delivery has been fulfilled
Payment gateway fees and any third-party transactional charges
Refund & Credit Note Eligibility
If a hosting service fails to meet our published SLA uptime guarantee, you may request a pro-rated Refund or Credit Note.
For prepaid services that are cancelled early:
Eligible unused periods may be refunded on a pro-rata basis, only if explicitly stated in the product/service agreement
Otherwise, a Credit Note will be issued at our discretion
Non-refundable components (setup fees, licenses, domains, SSLs) will be excluded
Credit Notes exclude promotional discounts or freebie value from the calculation
If a technical issue is directly caused by us and cannot be resolved within a reasonable time, we may issue:
A partial Refund, or
A Credit Note, depending on the situation
Refund & CN Request Process
Submit all Refund or CN requests via the Billing Form on our website, including:
Account details
Affected service(s)
Reason for request
Requests are reviewed within 30 business days
Approved Refunds will be returned to the original payment method within 30 business days
Approved Credit Notes will be issued and recorded in the customer’s billing profile
Initiating a chargeback without contacting us will result in:
Immediate account suspension
Termination of remaining services
Forfeiture of data
Recovery of all associated costs (including legal fees)
Refunds and CNs do not cover third-party costs such as:
Domain fees
SSL certificates
Security subscriptions
Spam filter services
Licensed tools
Payment gateway fees
Pro-rated Refunds and CNs apply only to the actual amount paid, excluding discounts, vouchers, or free credits.
Amendments
We may update this Refund Policy at any time. Customers are encouraged to review this policy periodically. Significant changes may be communicated as a courtesy.
Contact Us
For questions regarding this Refund Policy:
Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.