Backup and Disaster Recovery Policy

Last Updated : Oct 2025

Introduction
This Backup and Disaster Recovery Policy ("Policy") outlines the processes and responsibilities for ensuring the integrity and availability of data through regular backups and disaster recovery measures at Web Temple ("We," "Us," "Our"). By using our services, you agree to the terms in this Policy.

1. Scope

   1. Covered Services:

      • Hosting services

      • Managed services

      • Larvee application products

   2. Excluded Data:

      • Data stored on customer-managed systems unless explicitly covered under a managed services agreement.

2. Backup Process

   1. Backup Frequency:

      • All standard backups are performed on a weekly basis by default. Incremental backups are maintained as part of the standard process, with up to 4 weekly backup copies retained.

   2. Retention Periods:

      • Standard backups retain data for a maximum of 4 weeks.

      • Other backup frequencies or retention periods may be provided as a commercial option or based on a separate agreement as specified by the customer.

   3. Backup Eligibility:

      • Standard backup services are only available for infrastructure managed and controlled by us. For infrastructure outside of our management, customers are fully responsible for their own backup and restoration processes.

   4. Additional Backup Options:

      • Custom or separate backup subscriptions tailored to specific customer requirements are available as a commercial service. Customers without such subscriptions are entirely responsible for managing their own backups and restoration processes.

   5. Encryption:

      • Backups are encrypted in transit and at rest using industry-standard encryption protocols (e.g., AES-256).

3. Disaster Recovery Process

   1. Incident Types:

      • Disaster recovery is activated for incidents such as:

        • Hardware failures

        • Cyberattacks (e.g., ransomware, malware attacks, injections, unauthorized access, or account compromise leading to system or application breach)

        • Natural disasters

   2. Recovery Objectives:

      • Recovery Time Objective (RTO): Recovery times may vary based on multiple factors, such as data size, available bandwidth, and the complexity of the recovery process. While we aim to expedite recovery for critical services, no specific timeframe is guaranteed. Additionally, recovery timelines and objectives may be tied to specific or separate agreements for other services and/or custom backup services subscribed by the you.

      • Recovery Point Objective (RPO): For the default standard backup, data loss is limited to no more than 8 days of data. For other backup options, data loss limitations depend on the backup services subscribed by the customer and specified in a separate agreement.

   3. Testing:

      • For standard backup (default), disaster recovery procedures are tested once a year unless otherwise requested or stated in a separate agreement, such as from custom backup services that the you subscribe to.

4. Customer Responsibilities

   1. Data Ownership:

      • Customers are responsible for ensuring data stored on our systems complies with applicable laws and regulations.

   2. Additional Backups:

      • While we provide backup services, you are encouraged to maintain additional backups for critical data.

   3. Timely Reporting:

      • Notify us immediately of any issues that may require backup restoration or disaster recovery.

5. Limitations and Liability

   1. Backup Guarantee:

      • We take reasonable steps to ensure backups are performed as scheduled, but we do not guarantee recovery for data modified or deleted outside the backup schedule. Additionally, we cannot guarantee that all data can be restored successfully, as restoration depends on various factors including data integrity, system conditions, and other unforeseeable circumstances.

   2. Customer Data:

      • We are not responsible for data loss resulting from customer-managed configurations or third-party integrations.

   3. Liability Cap:

      • Our liability for backup or disaster recovery failures is limited to the amount paid for the affected services within the last 12 months, provided the customer maintains an active subscription or service agreement for at least six (6) months prior to the date of the claim.

6. Amendments

   1. Policy Updates:

      • This Policy may be updated to reflect changes in our backup and disaster recovery processes. Customers are advised to review this Policy on our website periodically to stay informed of any changes.

      • While not obligated, we may provide notifications of significant updates as a gesture of goodwill.

Contact Us
For questions or concerns about this Backup and Disaster Recovery Policy, contact us at:

• Get in Touch Form (via our website)
• Phone: +603 7958 2808 (Malaysia), +65 9777 2808 (Singapore)
• Mobile & Messenger App: +60 11 1885 2808 (Malaysia), +65 9777 2808 (Singapore)

Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to this Backup and Disaster Recovery Policy.