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Third-Party Service Integration Policy

Last Updated : Oct 2025

Introduction
This Third-Party Service Integration Policy ("Policy") outlines the terms for integrating and using third-party services with Web Temple’s ("We," "Us," "Our") products and services. By engaging in third-party integrations, you agree to the terms in this Policy.

  1. Scope of Integrations

    1. Supported Integrations:

      • Integration with payment gateways, CRMs, marketing platforms, and other third-party tools explicitly listed in your service agreement.

    2. Custom Integrations:

      • Custom integration requests must be documented in a separate agreement and may incur additional fees.

    3. Exclusions:

      • We are not responsible for the performance or reliability of third-party services or tools outside our control.

  2. Customer Responsibilities

    1. Licenses and Subscriptions:

      • You are responsible for obtaining and maintaining valid licenses or subscriptions for third-party services.

    2. Configuration:
      • Provide accurate information and access credentials required for integration setup.
      • Ensure compliance with the terms of use of the third-party services being integrated.
    3. Testing:
      • Collaborate with us to test the integration and verify its functionality post-implementation.
    4. Compliance:
      • Ensure that third-party integrations adhere to relevant laws and regulations, including data protection requirements like GDPR or PDPA.

  3. Fees and Payment

    1. Integration Fees:

      • Fees for third-party integrations will be outlined in your agreement or invoice.

    2. Additional Costs:

      • Any costs charged by third-party providers are your responsibility.

    3. Third-Party Resale Items:

      • For third-party tools resold by us, such as software licenses or subscriptions, you are required to comply with the terms set by the third-party provider. These items may have additional costs and conditions which will be clearly outlined in your invoice or agreement.

    4. Payment Terms:

      • Invoices for integration services are due immediately upon issuance. However, if a payment term of 7 or 14 days is specified on the invoice, payment must be made within that timeframe.

  4. Support and Maintenance

    1. Limited Support:

      • We provide support for issues directly related to integration setup or functionality within our control.

    2. Third-Party Dependencies:

      • Issues stemming from third-party service outages, updates, or changes must be resolved with the third-party provider.

    3. Updates:

      • If updates to our systems or the third-party service require reconfiguration, additional fees may apply.

  5. Limitations of Liability

    1. Performance Guarantees:

      • We do not guarantee the performance or uptime of third-party services.

    2. Data Loss:

      • We are not liable for data loss or corruption caused by third-party services.

    3. Liability Cap:

      • Our liability for integration-related issues is limited to the amount paid for the integration services.

  6. Termination

    1. Customer Termination:

      • You may terminate third-party integrations by providing 30 days’ written notice. Fees for completed work are non-refundable.

    2. Termination by Web Temple:

      • We may terminate integration services for non-payment or breach of terms with 7 days’ notice.

    3. Post-Termination Access:

      • Upon termination, we will provide any integration-specific documentation or data upon request. Data will be retained for 30 days before permanent deletion.

  7. Amendments

    1. Policy Updates:

      • This Policy may be updated to reflect changes in our services or legal requirements. Customers are advised to review this Policy on our website periodically to stay informed of any updates.

      • While not obligated, we may provide notifications of significant updates as a gesture of goodwill. Missed notifications will not excuse non-compliance with the updated Policy.

Contact Us
For questions or concerns about this Third-Party Service Integration Policy, contact us at:

Acknowledgment
By engaging in third-party integrations, you acknowledge that you have read, understood, and agree to this Third-Party Service Integration Policy.