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Web and App Maintenance Policy

Last Updated : Oct 2025

Introduction
This Web and App Maintenance Policy ("Policy") outlines the terms, conditions, and scope of services provided by Web Temple ("We," "Us," "Our") for maintaining websites and web applications. By engaging our maintenance services, you agree to the terms detailed in this Policy.

  1. Scope of Services

    1. Included Services:

      • Regular updates to the CMS, plugins, and themes to ensure compatibility and security.

      • Periodic performance optimization to maintain website speed and functionality.

      • Security monitoring and application of patches to address vulnerabilities.

      • Minor content edits (e.g., text updates, image replacements).

      • Backup management, including regular backups and restoration testing.

    2. Larvee Applications:

      • Maintenance of Larvee-branded applications is provided in alignment with Larvee's operational guidelines and this Policy.

      • Services related to Larvee applications may include updates, performance optimization, and backup management as outlined in this Policy.

    3. Excluded Services:

      • Major design or feature overhauls not part of the original scope.

      • Development of new features or functionalities beyond agreed maintenance.

      • Troubleshooting or maintenance of third-party applications not provided by us.

      • Recovery from malicious attacks or breaches caused by customer negligence.

      • Security audits or the application of security patches or countermeasures following assessments conducted by third-party cybersecurity vendors.

      • Migration or system fine-tuning required due to findings or recommendations from third-party security audits or penetration tests.

      • Any additional services or customizations not explicitly stated in the maintenance agreement.

  2. Service Plans

    1. Standard Plan:

      • Covers routine updates, bug fixes, and performance checks.

      • Response times for standard issues are defined according to the package or service agreement, typically within 24-48 hours unless specified otherwise.

    2. Enhanced Plan:

      • Includes the Standard Plan services plus priority support and enhanced performance monitoring.

      • Priority response times for critical issues are defined according to the package or service agreement, typically within 4-8 hours unless specified otherwise.

    3. Custom Plan:

      • Tailored services based on specific customer requirements, including Larvee app customizations and enhanced security measures.

  3. Customer Responsibilities

    1. Timely Reporting:

      • Report issues or requests promptly to enable timely resolution.

    2. Access and Credentials:

      • Provide us with the necessary access credentials for maintaining your website or application.

    3. Content and Data:

      • Ensure that all provided content complies with relevant laws and does not infringe on third-party rights.

      • Maintain an independent backup of critical data, even if backup services are provided by us.

  4. Fees and Payment

    1. Service Fees:

      • Fees for maintenance plans are outlined in your agreement or invoice.

    2. Additional Charges:

      • Requests outside the scope of the maintenance plan may incur additional fees.

    3. Payment Terms:

      • Payments must be made as per the agreed schedule to avoid interruptions in service.

  5. Limitations of Liability

    1. Performance Guarantees:

      • While we strive for optimal performance, maintenance tasks may not address all issues due to third-party dependencies or customer configurations.

    2. Data Loss:

      • We are not liable for data loss resulting from issues outside our control, including customer actions or third-party failures.

    3. Liability Cap:

      • Our liability is limited to the amount paid for the maintenance services in the last 12 months.

  6. Termination

    1. Customer Termination:

      • You may terminate the maintenance plan with 30 days' written notice.

    2. Termination by Web Temple:

      • We may terminate services for non-payment or breach of this Policy.

    3. Post-Termination Support:

      • Maintenance services will cease upon termination. Data backups may be provided upon request, subject to applicable fees.

  7. Amendments

    1. Policy Updates:

      • This Policy may be updated to reflect changes in our maintenance services or operational practices. Customers are advised to review this Policy on our website periodically.

      • While not obligated, we may provide notifications of significant updates as a goodwill gesture.

Contact Us
For questions or concerns about this Web and App Maintenance Policy, contact:

Acknowledgment
By engaging our maintenance services, you acknowledge that you have read, understood, and agree to this Web and App Maintenance Policy.